top of page
Digital Work Life

Consulting and Advisory

We bring deep capability and experience in a range of key strategic priorities for higher education providers.

Student Engagement and Retention

Our data scientists and consultants identify key insights and build tools that help universities deliver a high-quality student experience, improving retention outcomes and creating a sense of belonging. In our experience, universities can improve retention by 5-8% by deploying the right tools and approaches.

Change and Portfolio Management

We partner with senior higher education leaders to help address tricky operational challenges and drive organisation-wide transformation. Portfolio
management offices are a particularly important tool for universities to deliver multiple concurrent system upgrades. We have deep experience in
working with higher education clients to stand up effective PMOs.


Our consultants and experts specialise in reimagining and improving service design to deliver a more efficient and user-friendly educational experience for both students and staff. We have particular experience in designing the delivery of effective student services, and have seen clients deliver significant improvement in benchmarked service satisfaction.

Capital Planning and Precincts Strategy 

We work with operational and academic leaders to review strategic space management, identify opportunities to optimise space use and improve capital efficiency. In our work with leading Australian universities, we have helped deliver savings of $10-20 million avoided capital expenditure.

Market Positioning and Growth

Through data analysis, benchmarking, and deep sector expertise, we partner
with higher education providers to develop robust growth strategies, and identify and test new market opportunities. We have helped universities to diversify income streams, enhance growth from under-served markets, and
enter new markets.


Operations Improvement

We have also worked across a range of other key topics in Operations Improvement. In particular, this includes: Workload management – helping universities to develop effective tools and processes for academic workload management; and Research management – helping to streamline research management processes to free up academic effort.

What Our Clients Say

Digital Work Life
Simone Sunderland - Testimonial.jpg

Simone Sunderland,

Transformation Program Manager, Deakin University 

"Thanks for working alongside myself and the Deakin team over the past year or so, I’ve appreciated your knowledge of the sector and your approach to getting things done."

bottom of page